Gambling should always be enjoyable — a form of entertainment, not a financial strategy or a way to manage stress. At po99, player safety is built into the platform from the ground up. This page explains the tools available to help you stay in control.
At po99, we take a clear position on this: online gaming is entertainment. Placing a wager on a PSL T20 match or spinning a slot should feel like leisure, not an obligation, and certainly not a means of solving financial problems. When it stops being fun — even briefly — that is the signal to step back, and po99 makes it as easy as possible to do exactly that.
Our player protection framework is not a compliance checkbox. It was designed alongside the platform itself, which means self-exclusion, limit-setting and reality checks are available to every registered player without needing to justify their request or navigate a complex support process. You set a limit; it applies. You request exclusion; it takes effect.
We understand that Pakistani users face a specific context. Pakistan has gambling restrictions under the Prevention of Gambling Act, 1977, and the cultural conversation around gambling-related harm is evolving. po99 does not claim to be licensed or regulated by any Pakistani authority. We do, however, commit to offering internationally recognised player protection standards to every user on our platform, regardless of jurisdiction.
If you are concerned about your own gambling habits — or those of someone you know — please read through this page. The tools are here, the support is here, and there is no stigma attached to using either.
If you recognise any of these signs in your own behaviour, please contact our support team directly, or use the self-exclusion tool described on this page.
All of the following tools are available to every registered po99 player. You do not need to provide a reason to use any of them.
Set a maximum deposit amount per day, week or month directly from your account settings. Once a limit is active, you cannot deposit beyond it for the chosen period. Limit reductions take effect immediately; increases are subject to a cooling-off period before they become active.
Define the maximum amount (in PKR) you are willing to lose within a specific timeframe — daily, weekly or monthly. When your net losses reach that threshold, further wagering is paused until the limit period resets or the limit is adjusted downward.
Set a maximum session duration so the platform automatically logs you out after a defined period of play. This prevents unplanned extended sessions and helps you stay aware of how much time you are spending on the platform.
Receive in-session pop-up notifications at intervals you choose (e.g., every 30 or 60 minutes) showing your current session duration and net balance change. These brief prompts encourage conscious decision-making during play.
Take a temporary break from the platform without committing to full self-exclusion. Cooling-off periods range from 24 hours to six weeks. During this time, your account is suspended and all marketing communications are paused.
Request a full self-exclusion for a defined period or permanently. Once active, your account is blocked, login is prevented, and all promotional communications are suppressed immediately. Self-exclusion requests are handled promptly and without requiring justification.
The table below summarises available limit types, their periods and how quickly changes take effect. Availability is subject to operator implementation.
| Limit Type | Period Options | Takes Effect |
|---|---|---|
| Deposit Limit (Reduce) | Daily / Weekly / Monthly | Immediately |
| Deposit Limit (Increase) | Daily / Weekly / Monthly | After cooling-off |
| Loss Limit (Reduce) | Daily / Weekly / Monthly | Immediately |
| Loss Limit (Increase) | Daily / Weekly / Monthly | After cooling-off |
| Session Time Limit | Per Session (30 min – 8 hrs) | Immediately |
| Reality Check | Every 30 / 60 / 90 / 120 min | Immediately |
| Cooling-Off Period | 24 hrs / 1 wk / 2 wks / 6 wks | Immediately |
| Self-Exclusion | 6 months / 1 yr / 5 yrs / Permanent | Immediately |
All limit periods and specific options are subject to operator implementation and may be updated. Contact support if a listed option is not visible in your account settings.
Applying protective tools on po99 takes less than two minutes. Follow the steps below:
Access your po99 account using your registered credentials. Enable two-factor authentication for added security if you have not already done so.
Go to your account profile menu, then select "Responsible Gambling" or "Player Protection" from the account settings panel.
Select the limit or tool you want to apply — deposit limit, loss limit, session timer, cooling-off period or self-exclusion. Each has its own dedicated section.
Enter the amount in PKR and the time period, or select the exclusion duration. Review the summary screen to confirm the details are correct.
Confirm your selection. Reductions and new limits take effect immediately. You will receive a confirmation to your registered email address.
If you cannot locate the settings panel, or need immediate account restriction, contact our live chat team or email us. Self-exclusion requests can also be initiated directly through support.
Self-exclusion is the strongest player protection tool available on po99. It is designed for players who feel they need a complete break from gambling — whether temporarily or permanently — and who want the platform to enforce that break on their behalf.
When self-exclusion is active, your account is locked and you cannot log in. All promotional emails, SMS messages and push notifications are stopped immediately. The exclusion period cannot be shortened once it has begun — this is intentional, to prevent impulsive reversal decisions.
If you attempt to re-register during an active self-exclusion period, po99 will identify and close the new account. Self-exclusion is taken seriously as a genuine protection tool, not an administrative formality.
Permanent self-exclusion means your account will not be reopened under any circumstances. For timed exclusions (e.g., six months or one year), a formal reinstatement process — including a cooling-off confirmation period — is required before access is restored.
To initiate self-exclusion, use your account settings or contact our support team via live chat. No reason is required. The process takes effect promptly upon confirmation.
Account login and access to all Platform features. All marketing communications. Participation in promotions. Reactivation during the exclusion period. Ability to register a new account with the same details.
Self-exclusion from po99 does not automatically exclude you from other gambling platforms. If you are experiencing serious problem gambling, consider seeking support from a relevant counselling organisation or seeking broader multi-operator exclusion tools where available in your jurisdiction.
Specific durations subject to operator implementation. Contact support if your required option is not listed in your account settings.
Whether you are placing a small bet on a Pakistan vs India ICC match or exploring live casino tables, these habits help keep gambling in a healthy, enjoyable place.
Honest answers to these questions can help you gauge whether your gambling is staying within healthy boundaries.
If you answered "yes" to two or more of these questions, we encourage you to contact our responsible gambling support team or consider setting self-exclusion through your account settings.
po99 enforces a strict minimum age requirement of 18 years or over — or the higher minimum required by the applicable operator/licence jurisdiction. Age is verified at registration and may be re-verified at any point, particularly before processing any withdrawal. Accounts suspected of being held by a minor are suspended immediately pending investigation.
If you are a parent or guardian and believe a minor may be accessing po99 — or any other gambling platform — through a shared device, the following steps can help reduce that risk:
If you suspect a minor has registered on the po99 platform, please notify us immediately at [email protected] (plain text — not a link). We will investigate and act promptly.
Strict Adult-Only Policy
The po99 Platform is available exclusively to adults aged 18 and above — or the higher minimum required by the operator/licence jurisdiction. This requirement applies universally regardless of where in Pakistan you are accessing the platform from.
Pakistan-specific note: Being 18 years of age does not make gambling lawful in all parts of Pakistan. The Prevention of Gambling Act, 1977 imposes restrictions on gambling activity. po99 does not claim to be authorised by any Pakistani government body. Users are responsible for understanding the laws in their own jurisdiction.
If gambling is affecting your wellbeing, please do not wait. Our support team handles responsible gambling requests with care and complete confidentiality, and there are also recognised support organisations in various jurisdictions that may be able to help.
The fastest way to reach our responsible gambling team. Available around the clock directly within the platform. Request limit changes, cooling-off, or self-exclusion in real time — no waiting and no justification needed.
For non-urgent responsible gambling requests, send us a message. All responsible gambling emails are handled by a dedicated team with a target response within 24 hours on business days.
Most limit settings and cooling-off periods can be applied directly from your account settings without contacting support. Log in, navigate to the Responsible Gambling section, and make changes that take effect immediately.
Recognised Responsible Gambling Resources
If you feel that your gambling is causing serious harm to your mental health, relationships or financial situation, we strongly encourage you to seek support from qualified counselling services. International resources that provide general guidance on problem gambling include organisations such as Gamblers Anonymous (a worldwide fellowship with local chapters in many countries), Gambling Therapy (an international online support service), and BeGambleAware (a leading UK-based responsible gambling charity whose resources are publicly accessible online regardless of location).
Note for Pakistani users: Pakistan does not currently have a formally recognised national problem gambling helpline or gambling-specific treatment service. General mental health support services, including licensed counsellors and psychologists accessible in Karachi, Lahore, Islamabad, Rawalpindi and other cities, may be able to assist with gambling-related concerns as part of a broader counselling context. po99 does not endorse or formally refer to specific third-party providers. The above are text-only mentions provided in good faith for informational purposes. Please exercise your own judgement in seeking support appropriate to your situation.
Important Legal & Regulatory Notice
Pakistan has gambling restrictions under the Prevention of Gambling Act, 1977. po99 does not hold a gambling licence issued by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan, any Pakistani provincial authority, or any Pakistani financial institution. Payment provider names referenced on this platform — Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah — are mentioned as familiar Pakistani payment references only. They do not endorse, support or affiliate with gambling operations. Users in Pakistan access this platform at their own risk and on their own legal responsibility. This content does not constitute legal advice. Adults 18+ only — or the higher minimum required by the applicable operator/licence jurisdiction. Gambling involves financial risk — never bet more than you can afford to lose.
If you need to set a limit, take a break or request self-exclusion, do not wait. Our team is available 24/7 to help you stay in control. Or visit the homepage to review all platform features.
Adults 18+ only, or the higher minimum required by the operator/licence jurisdiction. Local laws in Pakistan may restrict gambling. Please play responsibly. Gambling involves financial risk — never bet more than you can afford to lose.